The role
We are seeking a passionate and proactive skilled Third Line Service Technician to join our dynamic team. Working on our service desk in term-time, you will be responsible for advanced troubleshooting. In school holiday periods you will have the opportunity to develop your skills by supporting our Professional Services Team delivering projects out in schools.
Key Responsibilities:
- Provide advanced troubleshooting and technical support.
- Collaborate with HFL colleagues, schools, settings, and trusts to resolve IT issues.
- Maintain detailed documentation of technical issues and resolutions.
- Stay updated with the latest technology trends and best practices in education.
Requirements:
- Passion and commitment for technology and schools
- Experienced service desk engineer
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and technical expertise.
- Ability to work both independently, and as part of a team.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- Flexible working arrangements to support work-life balance.
- The chance to make a real difference in the education sector.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Steve King who would be happy to chat to you on 07795 686130 email stephen.king@hfleducation.org.
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- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities with restaurant, secure parking & cycle lock-up, and EV charger points
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To apply, email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions:
- What has motivated you to apply for a T3 service desk engineer role with Technology in Schools? Where can you add most value to our team’s highest level of technical support?
- Please provide an example of a situation where you documented an innovative solution or created an impactful knowledge base article to prevent future issues. How did this documentation support the development of your colleagues and improve overall service desk effectiveness and/or efficiency?
- How do you approach sharing knowledge and best practices with more junior colleagues? Can you give an example of how you fostered a culture of collaboration and encouraged a hunger for developing knowledge within your team?
Please also complete and submit the HFL Equal opportunities monitoring form.
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
Alternatively, apply online via the button below:
At a glance
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Contract: Permanent
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Hours: Full time at 37 hours per week, 52 weeks per year (flexible work requests considered)
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Salary: FTE £30,000 - £35,000 p.a.
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Location: Hybrid working - 2 days in HFL Head Office, 3 days remote or onsite at educational settings or as required to meet business needs.
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Closing date: We will be reviewing applications on a rolling basis, we may close the advert if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.
Job outline
Contact us
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.